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Questions, concerns...? We want to help.  Send us a message below

Working Hours

Monday to Friday, 9:00 to 18:00

 ( Hong Kong Time GMT+8:00)

General Inquiries

Technical Support

Frequently Asked Questions

Have questions? We’re here to help.

How long does it take to fullfil an order?

The processing takes 2 bussiness days. For shipping time, it depends on the delivery destination. Normally 3~7 days.

What is your support working time?

 Monday to Friday, 9:00 to 18:00 ( Hong Kong Time GMT+8:00)

How do I get tech support in time?

For the support part, you can file a ticket both at: or write to e our support email: This might not be the quick way to solve your problem, but to accomondate all of our customer, this is the most efficient way to solve problems. Please provide product model, firmware version, system version, and issue description, so our team is able to help ASAP. Any videos and pictures would be a great help. Thanks a lot for your understanding.

What do I do if I have question about my order placed on AlgoLaser?

For orders placed at, please send message to