Frequently Asked Questions
Welcome to AlgoLaser. Find the frequently asked questions in our FAQ.
For any other issues, please reach out to us by submitting the form below. We will respond within 1 business day.
1. General questions
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. For more detailes, please refer to our shipping and return policy.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Where do your product ship from?
Currently, we ship from our partnered warehouse in Los Angeles, USA, Czech Republic and China. We will update here when we have new warehouses established.
2. Product Questions
(1）Alpha
How long does it take to assemble?
10-30 minutes (Depends on preparation).
Which engraving software is supported?
LaserGRBL, LightBurn and AlgoLaser App.
What kinds of materials does Alpha cut and engrave?
Cutting Material: All kinds of wood, (but be aware of oily wood or wood with very high resin content, as there is a high risk of fire.) plywood, MDF, cardboard, corrugated board, acrylic board, cork sheet, polycarbonate, Depron foam, non-woven fabric, bamboo chips, leather.
Carving Material: All kinds of wood, (but be aware of oily wood or wood with very high resin content, as there is a high risk of fire.) plywood, MDF, cardboard, corrugated board, acrylic board, cork sheet, polycarbonate, Depron foam, non-woven fabric, bamboo chips, leather, glass, ceramics, tiles, aluminum oxide, stainless steel, coating metal materials, darkstones.
Does it support engraving on stainless steel?
Yes, we support engraving on stainless steel with 500+ shades of color.
(2）Delta
What does Delta's Smart mean?
Delta's Smart is mainly reflected in the following aspects:
1, Touch screen: Instant engraving and batch cutting off-line, more user-friendly.
2, Smart laser module(Lens Cleaning Reminder,Flame Detective,Air Pressure Monitoring)
3,Plug& play accessorry( Rotary roller, Rotary chuck)
Is it easy for green hand to use Delta laser engraver?
Yes, super easy to use. our latest design focuses on easy of use, like our touch screen.
Also, the machine is pre-assembled, easy to install
Our YouTube channel has instructional videos for you to learn;HTTP://www.youtube.com/@algolaserofficial
Finally, you can get help from Tech Support Team if you have any questions.
For the screen, can do mass production?
yes, you need to transfer to Gcode files from lightburn or laserGRBL
Is this screen fragile?
Honestly, it is fragile, but we will protect it in the package, also will put a fragile sticker on the box, of course, it is better to pay attention when using.
What the difference of Alpha 22W and Delta 22W?
Both are our newest products with the latest module technology, Delta has all-in-one touch screen and it is pre-assembled, super easy to use, Alpha needs to do more complicated assembly, but they have the same 22w laser module,If you are on a low budget you can consider the Alpha 22W, if you want to experience a newer and high performance engraving and cutting progress,you can choose the Delta 22W.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including Stripe for credit cards (Visa, MasterCard, American Express), PayPal, and more.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Please please refer to our shipping and return policy for more detailes.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you offer free shipping?
Yes, we offer free shipping on orders for most of our partnered warehouses. Please refer to our shipping policy for more details.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing [store@algolaser.com] or by contact our online chat via website.
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 6:00pm EST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at [store@algolaser.com].
Do you have a physical address?
Yes, we do have a physical address. Our headquarters is located at Shenzhen, China.
- Choosing a selection results in a full page refresh.
