Our Black Friday Sale runs from November 9 to December 5, 2026, with two exciting phases:

• Phase 1: Black Friday Warm-Up (Nov 9–22) — Enjoy exclusive Mystery Boxes and special gifts with qualifying purchases.
• Phase 2: Official Black Friday Deals (Nov 23–Dec 5) — Discover our biggest machine deals and earn bonus coupons for future purchases.

All promotions are valid only during their designated periods and are subject to availability.

No extra steps needed! Eligible free gifts will be added to your order by our team. If you have a preferred consumable gift, feel free to leave a note at checkout, and we’ll do our best to accommodate your request, subject to availability.

Each Mystery Box contains ONE randomly selected product from the eligible product selection.

The model, color, and configuration are assigned randomly and cannot be selected or requested.

Quantities are limited, and Mystery Boxes are available only during the promotional period while supplies last.

Mystery Boxes are specially discounted, randomly selected products. Please consider your purchase carefully before ordering.

We do not accept returns or exchanges based solely on personal preferences, such as receiving a model or color you did not expect, except where required by applicable law.

This policy does not affect your statutory consumer rights or warranty coverage.

Absolutely! Mystery Box products receive the same applicable product warranty and after-sales support as our regular products.

Eligible laser engravers include a 12-month warranty, and our customer support team is available to assist with product issues.

Our customer support team is here to help!

Whether you have questions about your order, product setup, warranty, or after-sales service, you can reach us through our available support channels for personalized assistance.