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Solutions for AlgoLaser Alpha Abnormal Situation 

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AlgoLaser Alpha MK2 Diode Laser Engraver
  • Alpha MK2 20W

$749.00$999.00
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AlgoLaser Alpha MK2 Diode Laser Engraver
  • Alpha MK2 20W

  • Honeycomb Platform

  • Universal Raisers Free

  • Rotary Roller Free

$749.00$999.00


This guide is designed to help users self-test the AlgoLaser Alpha laser engraver in the event of an unforeseen situation. for example:


1. Fail to power on AlgoLaser Alpha. 


2. Laser module do not go homing. 


3. Lighting fault.


Refer to the following for diagnosis:


1)Connect power only, and power on ---The Power Button lights up


a.White light goes out quickly, or colorful light shows up. --- Situation 1


b.Power Button is persistent white and the laser module do not go homing. --- Situation 2


2)Connect power only, and power on --- No light --- Situation 3


Situation 1:


When the machine is powered on, if the white light of the power button goes out immediately or enters the color flashing state.


Method 1: Please refer to the video to update and fix the firmware. (Computer requires)


Video:How to update Algolaser Alpha firmware | Mac and Windows (youtube.com)

URL: https://www.youtube.com/watch?v=8K9uVp6f9ZQ&list=PLoXeRVaWUkNL15Z8xHS0aLSyMM_qjklAO&index=14

If Method 1 fails

Method 2: Please refer to the video to burn the firmware(Windows PC is required,Suitable for users who are familiar with Window.)

How to burn firmware

URL: https://drive.google.com/file/d/12acEHR3gFG5bRQjGWz0yyu7zT8aMswrC/view


Situation 2:


Connect the machine to the computer using USB as usual and try to connect the machine using Lightburn or LaserGRBL.

Failed Connection: Please refer to the article "Software Connection Methods and Common Errors" in FAQ.


Successful Connection:


Please refer to the video to reset the parameter of LightBurn. Notice that it is needed to turn on the “Auto ‘home’ your laser on startup”.

How to set the LightBurn

URL: https://drive.google.com/file/d/1Xe1gmoTmUUIneBfUTXKVspY0Adj2eZoh/view


Solutions for AlgoLaser Alpha Abnormal Situation 1


Situation 3:


If your laser engraving machine is connected the power supply only, and the power button does not light up after machine powers on.

If your machine is only connected to the power supply and does not light up power button after the machine is turned on, please refer to the video and try to enter the update mode.


Video:How to update Algolaser Alpha firmware | Mac and Windows (youtube.com)

URL: https://www.youtube.com/watch?v=8K9uVp6f9ZQ&list=PLoXeRVaWUkNL15Z8xHS0aLSyMM_qjklAO&index=15


a.No upgrade mode access. Lights remain unchanged. --- Situation a


b.Access to upgrade mode has been successful. The lights are flashing in color. --- Situation b


Situation a:


Connect the power cable and USB. Remove the screws from the motherboard as shown in the picture, and then click the button in the red box.


Solutions for AlgoLaser Alpha Abnormal Situation 2

 

Solutions for AlgoLaser Alpha Abnormal Situation 3

 

Solutions for AlgoLaser Alpha Abnormal Situation 4


If the laser engraving machine powers on normally, you can use it as usual. And please additionally check the connection of the red cable to the power supply connector and contact technical support if needed.


Solutions for AlgoLaser Alpha Abnormal Situation 5


If the laser engraving machine is failed to power on, please contact technical support for motherboard replacement and further inspection.


Situation b:


1)If you have a multimeter, try to check if the power adapter power supply is 24V.


Can't use a multimeter:


2)Replace the current power adapter with a 24V6A or higher voltage and check if the startup is normal.


3)Ensure that the cable connections at the motherboard location in the diagram are secure.